ecommerce website

12 Huge Mistakes in An Ecommerce Website

Read to know 12 huge mistakes in an Ecommerce Website that might ruin your marketing efforts.

For many businesses, having an ecommerce website is a huge step into new markets. You may make a lot of money and give your customers the ease of buying your items at any time if you can sell your services or products 24 hours a day, seven days a week.

It also lets buyers to order your product online from anywhere in the world as long as you can ship to that location. All of this can be set up and completed with the help of an ecommerce website. Individual expenditures like as having a brick-and-mortar store, customer representatives, contact centers, and more are greatly reduced by using an ecommerce website.

However, establishing an ecommerce website entails more than just putting together a product database and a shopping cart.

Today, our blog will walk you through the mistakes to avoid while designing an ecommerce website. Let’s take a closer look at each one.

  1. Put Ecommerce Product Information In Details As Much As Possible:

When you visit a physical store, you have the option of picking up a product, inspecting it from every angle, touching it, and seeing it with your own eyes. You can also read all of the product’s labels to get a better understanding of it. When it comes to online buying, though, you can’t touch or feel the thing.

As a result, while developing an online shopping or ecommerce website development, make sure below details,

  • Maximum Product details: Try to provide as much product details as feasible. While shopping online, the product cannot be touched or felt. However, if the product information is detailed, it is easy for the customer to judge the goods.
  • While describing the product’s details, straightforward language must be used to ensure that all terms are understood by the customers.
  1. Never Hide Contact Information :

It is critical to inform customers that the organization or website with which they are dealing is legitimate. When customers buy stuff from your website, they will eventually trust you with their credit or debit card information. As a result, consumers need to know that they may contact customer service if they have a problem with the goods after they buy it, swap it, or return it.

  • If a website does not disclose or hides your contact information, the customer may lose trust in your site. These factors may cause the customer to abandon any future commercial interactions with your organization.
  • Every page of your website should have your contact information. It should be simple to locate. The page header or page footer are the finest places to include your contact information. You can also use a sidebar on your website to keep track of your contact information. Provide as many contact details as possible, such as your official email address and phone number.
  • You can also provide a contact form or the store’s physical address. These will increase the customer’s trust in you and your business. It’s critical to understand that if a product is pricey, clients are more likely to request specific contact information.
  1. Do Not Follow Lengthy Checkout Procedure :

A time-consuming and lengthy checkout process is a costly mistake that can harm your website’s internet reputation. The checkout process should be as simple and quick as feasible. A customer should be able to put their credit or debit card information on your website and trust it to execute their order.

If there are too many steps between adding a product to the cart and paying for it, the consumer may abandon the order.

  • Ideally, the buyer should be given order data throughout the checkout process before proceeding to alter his order if necessary.
  • He should next be prompted for his delivery address, as well as his contact information and payment information. After the order is completed, your website should display a confirmation page. As a result, checkout should be a three- or four-step process.
  1. Create a customer account:

This problem is linked to the prior one. When you require a consumer to create an account on your website before placing an order, you are introducing a new barrier.

  • You should prioritize one item and ask yourself whether creating an account is more famous than receiving an order. If you choose the first option, you should be aware that you might lose some consumers.
  • There is a simple solution to this problem. To prevent the registration procedure for placing a purchase, you should require the customer to save his details at the end of the order placement.
  • Your website should allow customers to save their information in order to track their current order. They can also quickly order another product in the future if their information is stored in the website’s database.
  • Customers would consent to their information being saved on the site. They were not going to abandon the order.
  1. A deficient website search engine:

If a customer is perusing your ecommerce site, make sure he knows exactly what he wants.

  • Some astute shoppers immediately go to the search box and type in the product they want to purchase. Customers who do not browse the numerous product categories and product types for each group are those who fall into this category.
  • You’ll need a well-functioning search box for such customers, which allows them to filter their search results without having to browse through the entire website.
  • You’ve probably noticed that when you search for a product on a website, many ecommerce sites return thousands of results. As a result, a customer’s ability to locate the product they need is hampered.
  • While having a plethora of possibilities for a single product type is a fantastic idea, it might be inconvenient if the product isn’t visible in the results elsewhere.
  • While providing search results is acceptable, you should also allow customers to filter products by colour, brand name, size, or other relevant criteria.
  • You need also use specialized plugins to enhance the search engine’s capabilities. There should also have the option to arrange the products by price, from lowest to highest, most popular, and new arrivals.
  1. Pictures of the product are poor:

We’ve already established that internet purchasing is not the same as shopping at a physical store.

  • When purchasing online, the customer is unable to interact with the product in the same way that he can at a real store. As a result, while developing your ecommerce website, provide as much product details as possible. It also offers photographs of the product.
  • For a customer’s knowledge of the product, your website should feature photographs of the product from all perspectives. And little product photos do not do the customer justice.
  • You should have high-resolution product photographs or images of good quality that are easy to view. The photographs should contain a zoom feature so that the buyer may zoom in on the product and examine it more closely.
  1. For the product, there is only one image:
  • Unless the thing must be delivered digitally, you must take many images of the same product from various angles.
  • To showcase the greatest qualities, the product image must be clicked from all sides, front, and rear. This method of promoting the product might persuade a buyer to buy from you. It’s an easy nut to crack.
  • A minimum of five or six photographs from various viewpoints should be included in each product. The more information you provide on products, the more likely a customer will trust you. It gives a customer confidence in making an order with your business.
  1. Design of the shopping cart is inadequate.

The shopping cart design is the most important aspect of any ecommerce website. Before checking out, a user should be able to add numerous things from other categories, change the quantity, or remove certain products.

  • It is not as simple as it appears. After adding a product to the cart, the right shopping cart design allows the user to return to the previous page.
  • Allowing the user to add the product to the cart without leaving the page will improve the design. Allow your customer to add a product to their cart or remove one that is already there.
  • Before they check out, you should also show them the additional expenses, such as shipping and taxes.
  1. The lack of a variety of payment options

Various payment methods are available on websites all around the world. Some sites accept bank transfers and cash on delivery, while others exclusively accept PayPal. What happens if the customer doesn’t have a PayPal account? You’re about to lose a client. As a result, you should make all payment options available to a consumer so that he can obtain his item.

  • You should include a payment service so that a customer can pay in his preferred method without incurring additional fees for one means of payment over the other.
  • Having numerous payment alternatives for an order allows a user to pay using his preferred method. Customers have a variety of options when it comes to payment methods.
  • Having a variety of payment alternatives prevents a customer from abandoning an order halfway through because his preferred method of payment is not accessible.
  1. Exclusion of items that are connected

You’ve probably seen that identical products are grouped together in the same spot in a physical store. It can also be applied to your ecommerce website. If a consumer can’t find an item of clothing in his size, he should be able to look at similar things in his size.

  • You should use an ecommerce platform that lets you add related products to the product page.
  • Because software programmers do not understand the connected items, this platform can allow you to select a set of similar products.
  1. Navigation on the webpage is incorrect:

The worst component of a website can be the navigation, which can be confusing to visitors. Another blunder that might harm your customer base is categorizing your products by category.

  • Some products don’t have groups, and some websites don’t have categories for their products, so they’re strewn throughout the place.
  • Your website navigation should be a well-thought-out and painstakingly built system that leads your customer to the desired web page.
  • Customers should be able to easily sift through your ecommerce website’s varied products using the navigation system.
  • Even if a customer does not purchase anything, browsing and exploring your website’s offerings should be simple.

Sum up

The goal of creating an ecommerce website should be to make the customer’s buying experience as close as possible to that of a physical store.

  • To build a solid ecommerce website, you must adhere to specified principles and procedures in order to succeed in the market.
  • The consumer should be able to browse and add products from a variety of categories with ease.
  • He should be able to pay using the various payment methods offered on your website.
  • Every page of your website should have your contact information. It should be simple to locate. The page header or page footer are the finest places to include your contact information to increase the customer’s trust in you and your business.

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